the wrong way to get help

[Johanpalmgren667]

A problem has occurred..... What do I do? ( here's what you don't do ) Don't make your first post one claming to have a big problem.

Chances are your problem isn't a big one.

I'll bet the fix is very easy.

99% of issues are minor shipping issues or screw ups by the shipping department. They ship have shipped houndreds of thousands of orders over the last 6 years. unfortunatly they can't get them all right the first time. I will promiss they will get all right mistakes fixed once they are informed of the issue.

Send a PM. ! This works wonders.


This was edited because this is a 1st post..... contact sales@lionnutrition.com they will get your order straight. We guarenty all orders.

Note :We never have your credit card numbers we don't prosess the cards you do. This is not the way to get order problems fixed. The service department is very fast once they know there is a problem. Make sure you give them all the info they need to help them help you. Thanks for your business.

[*Narkissos*]

bump for a comment from Lion.

[The_crippler]

well it seems to be problems around ordering. I tried ordering but my cards got declinde even that i had money and gave the correct info. Also Even when my cards got declined they still took the money from my account. I went and orderd from another site. So lion if you see this please tell me when i can get my funds back

[shark333]

ar has been straight with my orders so far. good luck bro

[Haro3]

well it seems to be problems around ordering. I tried ordering but my cards got declinde even that i had money and gave the correct info. Also Even when my cards got declined they still took the money from my account. I went and orderd from another site. So lion if you see this please tell me when i can get my funds back
very similar thing happened to a friend of mine and have heard of it multiple times...

[Johanpalmgren667]

Lion, do you have comment?

[RuhlFreak55]

ha this happened to my brother and it's why i'll never use this company again

[RuhlFreak55]

i don't know if we ever did get the money back and we never got any of the product at all

[spywizard]

and did you contact the company?? what were the responses..

most will answer right away.. good or bad, it happens..

[RuhlFreak55]

and did you contact the company?? what were the responses..

most will answer right away.. good or bad, it happens..

oh yes my mom contacted them multiple times through email and they'd say that they would rectify it and then do nothing (brother used mom's card)

[PROTEINSHAKE]

i am surprised lion hasnt gotten to the bottom of this.... or responded to this thread..

[AR-R]

If you get a decline on a card and continue to try to prosess an order the bank puts a security hold on funds. The hold will drop off. We have no control of it.

[RuhlFreak55]

If you get a decline on a card and continue to try to prosess an order the bank puts a security hold on funds. The hold will drop off. We have no control of it.

as i read his post this is not what happened nor was it at all what happened in my case and even if it was this was never explained at all

[AR-R]

When they put a security hold on the funds they the bank takes it. for 48 hours I believe. send the service department an email. They will check into it for you.

[Johanpalmgren667]

Lion, do you mean AR-R doesn't have the missing money, that the bank has them?

What about my missing Clomi, how could I get it without ordering again?

[AR-R]

send an email to sales@lionnutrition.com for any and all customers service issues. They are happy to help.

[Johanpalmgren667]

Okey, I will, Again!
I've allready done that, but sure, if you think they will be more helpfull this time, off course I'll try again.

[Johanpalmgren667]

Now I have written several messages to the mail address you gave me, but still no concrete proposal on possible solutions, why is that?

How hard could it be, for a large company like yours, to send me one single product + giving me my 65 dollars back?

[AR-R]

PM me your name and the info you sent them. I will see it gets taken care of personally. To this point they have not received any emails from you. Please make sure your emails are not being returned to you. Also we will make sure this is properly taken care of as soon as we can look up he order information as we have yet to recieve it via email.

[Johanpalmgren667]

I tried to PM you, but got this:
Johanpalmgren667, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


What should I do?

[AR-R]

post a bunch of bumps till your post count is high enough to send a pm.

[HORSE~]

post a bunch of bumps till your post count is high enough to send a pm.


LOL thanks lion thats all we need is another post whore....:lol:

Lion do you have an email addy that you can give him so that he is not just bumping worthless threads all over the board??

To the thread starter if lion does not have an email addy that you can use PLEASE keep the post that are just to raise your post count to the lounge....Thanks

P.S. lion is a stand up guy I order all my pct gear from him I have no doubt that he will make things right with your order....

[Johanpalmgren667]

hehe, I could do that, but as HORSE said, it would damage the site.
Don't you have a Msn-messenger address you could give me or an ordinary mail I could send all the info and pictures too?

[AR-R]

I gave him the adddy for the service department. I checked the log ...nothing. I have not clue as to why we aare not getting his emails. We are getting everyones else's.

[fenceguy]

I have ordered from lion several time. He is one of the best suppliers I have ever had the pleasure of dealing with.
My guess is its user/customer error.

[Johanpalmgren667]

My guess it's not, please tell my credit card that it is "his" fault!
I've also contacted my bank and they told me I got charged twice, and still I just recieved one order...:scratch:

[WonderKris]

Well, I know this is my first post so it may not count for much, but I had a recent problem with my order from Lion that wasn't even their fault, and they responded to my emails *very* quickly and courteously, and reshipped my order within a few hours of my initial inquiry....

given that I've had good results with their products as well, I'd feel very confident recommending them....

[AR-R]

I can't do anything for this guy if I don't know who he is. He needs to post enough to have 25 posts so he can send me his name in a pm.

[Johanpalmgren667]

Okej Lion, now I will post enough answers on some threads so I can PM you. But maybe it will take a day or two, cause I just want to write things that is good, I don't want to ruin the forum;)
Dont forget me now;)

[AR-R]

type bump on this thread 20 times or what ever. After you send me the pm
I will make sure your are refunded and I will have all delete all the posts deleated. But you will be taken care ofand everything will be cool. I still don't know why the email isn't making it to the service department.

[AR-R]

type bump on this thread 20 times or what ever. After you send me the pm
I will make sure your are refunded and I will have all delete all the posts deleted. But you will be taken care ofand everything will be cool. I still don't know why the email isn't making it to the service department.

[AR-R]

type bump on this thread 20 times or what ever. After you send me the pm
I will make sure your are refunded and I will have all delete all the posts deleted. But you will be taken care ofand everything will be cool. I still don't know why the email isn't making it to the service department.

[Johanpalmgren667]

hehe, I will do the same;)

[Johanpalmgren667]

hehe, I will do the same;)...

[Johanpalmgren667]

hehe, I will do the same;).

[Johanpalmgren667]

Jaww

[Johanpalmgren667]

........

[Johanpalmgren667]

Ohh, nooo

[Johanpalmgren667]

Almost there

[Johanpalmgren667]

Come on now;)

[Johanpalmgren667]

Yes :)

[Johanpalmgren667]

Soon

[Johanpalmgren667]

Just one more;)

[Johanpalmgren667]

Jayyy;)

[Johanpalmgren667]

Hmmmm?

[Johanpalmgren667]

What the f*ck?
Why can I still not write you PM even though I've posted more than 25 contributions:S

[kkrausz]

bump

[kgrig75]

bump

[gettinbigger03]

I can't wait till lion is up and running::wg: :