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  1. #1
    ash146 is offline Junior Member
    Join Date
    Oct 2004

    Ordering issues.

    First when I tried to log on - it said it didnt recognize my email address - which is strange because I last ordered from them in july. I even tried the "search password" option and nothing. No big deal. So I create another account.

    Now when I tried placing an order, i get errors off the website.

    "1054 - Unknown column 'ab.entry_street_address2' in 'field list'

    select c.customers_firstname, c.customers_lastname, c.customers_telephone, c.customers_email_address, ab.entry_company, ab.entry_street_address, ab.entry_street_address2, ab.entry_suburb, ab.entry_postcode, ab.entry_city, ab.entry_zone_id, z.zone_name, co.countries_id, co.countries_name, co.countries_iso_code_2, co.countries_iso_code_3, co.address_format_id, ab.entry_state from customers c, address_book ab left join zones z on (ab.entry_zone_id = z.zone_id) left join countries co on (ab.entry_country_id = co.countries_id) where c.customers_id = '2' and ab.customers_id = '2' and c.customers_default_address_id = ab.address_book_id"

    what gives?

  2. #2
    system admin is offline Owner
    Join Date
    Mar 2002
    cantact them via their "contact us" link.

    They will get it straight for you.


  3. #3
    Join Date
    Sep 2004
    thanks for the info We are checking into it

  4. #4
    ash146 is offline Junior Member
    Join Date
    Oct 2004
    actually I did email them first. I tried going and making my order from my PC here at work and I get the same error message. i need to order my PCT!
    Last edited by ash146; 11-21-2005 at 12:17 PM.

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