First off, i am in the IT field, so anybody in the field chime in. I went to an interview today the guy told me that my resume was good but i needed to "beef" it up.

I currently work the Help Desk for a government agency, here is the info and tools used:

99% workstations are WinXP
A few 2000 workstations
Utilize Remedy ticketing system
Troubleshoot VPN connectivity issues
work with Oracle database (reset passwords, unlock accounts)
obviously the use of proprietary software
some UNIX work
utilize direct connections to solve end user issues


I need to word this all together somehow and am wondering if anyone has any ideas? I really need to strecth it good...not lie but to definately make it stand out.