Pharmagroups canned response
To whom it may concern,
Pharma Group has a long, established reputation of being one of the leading online pharmaceutical companies in the world. We have been serving customers for 5 years now, and have a loyal and consistent client base that has persevered throughout the years. We have always been diligent in helping our customers find a discreet way to order pharmaceuticals without a prescription requirement. Therefore, do you sincerely believe we would remain in business as one of the largest online pharmacies if we were defrauding people as a common practice?
If Pharma Group is going to be judged relative to other online pharmacies, then it should be done justly, and in comparison to pharmacies that provide the same prescription-free service. Firstly, our company ships out thousands of orders each month, and has a 5-7% rate of unsuccessful deliveries. That small percentage results in the amount of hundreds of confiscated shipments. Relative to other small or new online pharmacies, we have a much greater client base, shipping out possibly 10 times as many orders. By virtue of this proportion, naturally we are more susceptible to 10 times as many complaints.
In spite of any assumptions or claims, an undelivered package is purely the result of customs confiscation. Consider the fact that our also company suffers financially when a shipment is not delivered successfully. In addition to the labor of dealing with disgruntled customers, we accept a portion of the losses by making reshipments, though the buyer previously claimed full liability. When a confiscation occurs, the shipment is just as lost for us, as it is for the customer.
Normally, customs procedure for seizure of goods requires a notification. Everyone has assumed that it is a required practice. However, the following statement was taken from the U.S. Customs website regarding seizures and notifications, (i.e. customs is not required to issue confiscation notices in this case):
"NOTE: None of the property rights or procedures described pertain to seizures of prohibited substances (Schedule I drugs, etc.), which are forfeited to the government immediately after seizure and destroyed as soon as possible thereafter according to federal and local environmental laws." (For more information, You can visit the website, www.customs.gov).
The point is that just because people are making false assumptions and accusations about our company, does not mean we are not fulfilling our promised responsibilities and committment to our customers. Although a 5-7% rate of unsuccessful deliveries still exists, contrary to “popular” belief we work hard to bring our customers this service.
If you have any other questions or concerns, please feel free to contact us. We would be happy to respond to any of your concerns.
Sincerely,
Management Dept.
Pharma Group
