Where to advance after Desktop support?

**analovz** · 10-26-2012, 08:58 PM

I have over a year of experience as desktop support. Now i wanna move up to something thats more fun and higher salary. What would you guys suggest? Thanks

**21yearsold** · 10-27-2012, 01:02 AM

Originally Posted by abzlove

I have over a year of experience as desktop support. Now i wanna move up to something thats more fun and higher salary. What would you guys suggest? Thanks

Where are you located? I ask because you need to gauge the IT market around you. What about desktop support do you like the most? Dealing with the OS/File Permissions/ACLs? Or do you like network connectivity/FW/Security?

**analovz** · 10-27-2012, 02:36 PM

i'm in Boston. I enjoy File permissions and network connectivity.

**21yearsold** · 10-27-2012, 03:43 PM

I would recommend Security/Networking. Probably get into Networking before you go Security honestly. Networking has a lot of the ACL stuff that you've been dealing with... (File Permissions on Windows=ACLs on Linux or Networking)... And it also obviously deals with networking. Pay scale is much higher on average in networking than systems administration as well. I started out my career networking and got my CCNA-CCNP and some VoIP specialties. Boston should be a good enough market too. If not, you can always move to Austin as IT unemployment here is at like ~1%ish

**analovz** · 10-29-2012, 10:33 AM

Thanks for the advice bro. Yeah i need my CCNA!

**Times Roman** · 10-29-2012, 10:49 AM

Depending on your skillset and experience level, moving up to management is what I would suggest.

You should have at a minimum a 4 year degree. do you?

**lovbyts** · 11-04-2012, 07:19 AM

From IT/Desktop or user support I got into a data center where I did rack, stack, cable, build and trouble shoot servers. From that I got into the one thing I swore I would never do, Routers. I like it now, sort of.

**21yearsold** · 11-07-2012, 09:43 PM

Originally Posted by lovbyts

From IT/Desktop or user support I got into a data center where I did rack, stack, cable, build and trouble shoot servers. From that I got into the one thing I swore I would never do, Routers. I like it now, sort of.

Networking; Routers; Switches; are the 7 layers of goodness in the IT world.