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Thread: Rui labs/rui products 2019 - never again

  1. #1
    brobeans443 is offline Junior Member
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    Rui labs/rui products 2019 - never again

    Placed an order with them last week, was sent the wrong item and contacted their customer support multiple times. It’s been days and I’ve still yet to hear back.

    Of the one product that was correct on the order - hcg - it doesn’t seem to be working at all.

    Not sure what happened to them but I’d stay away. Shame because they used to be solid.

  2. #2
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    If your going to call out a company then you need specifics otherwise you have zero credibility. "HCG doesn't seem to be working." That's really vague and what are you comparing it to? Were your testes the size of peas and they didn't blossom into giant grapefruits overnight?

    Taking a few days to reply is completely normal. There's also likely a huge time difference. When I text my friend in Australia he replies 3 days later from a 14 hour time difference.

    I am not defending RUI but your post comes across as "they made a mistake and didn't immediately fix it plus give me some wine and cheese on a silver platter."
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  3. #3
    brobeans443 is offline Junior Member
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    Quote Originally Posted by Windex View Post
    If your going to call out a company then you need specifics otherwise you have zero credibility. "HCG doesn't seem to be working." That's really vague and what are you comparing it to? Were your testes the size of peas and they didn't blossom into giant grapefruits overnight?

    Taking a few days to reply is completely normal. There's also likely a huge time difference. When I text my friend in Australia he replies 3 days later from a 14 hour time difference.

    I am not defending RUI but your post comes across as "they made a mistake and didn't immediately fix it plus give me some wine and cheese on a silver platter."
    If you'd really like me to spell it out for you and give every minor detail before my review is valid in your eyes then that's a bit ridiculous. I'll be nice though and go into specifics: They listed an edible product to have 240mg THC in it, and the product they sent me contained only cannabis and zero THC, which was listed on the packaging that arrived. Completely different than what was advertised online.

    HCG is very obvious if it works or not. Either your balls come back to normal, or they stay small. It works very quickly, the half life of it is 24 hours. And nope, they are in eastern timezone, same one as me. Your friend is not comparable anyways because he is an individual, they are a business with customers.

    And you're trying pretty hard to defend them, it's kinda suspicious. I didn't even demand a refund, I just asked what they could do about it and have not heard back in 4 business days now. I expect to get what I pay for, not "wine and cheese on a platter" or whatever the hell you're talking about. So either they've ignored me at this point or their customer service team must consist of one guy on a remote island in the pacific responding to inquiries via a dial-up connection.
    Last edited by brobeans443; 08-27-2019 at 07:28 PM.

  4. #4
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    Quote Originally Posted by brobeans443 View Post
    Placed an order with them last week, was sent the wrong item and contacted their customer support multiple times. It’s been days and I’ve still yet to hear back.

    Of the one product that was correct on the order - hcg - it doesn’t seem to be working at all.

    Not sure what happened to them but I’d stay away. Shame because they used to be solid.

    Quote Originally Posted by brobeans443 View Post
    If you'd really like me to spell it out for you and give every minor detail before my review is valid in your eyes then that's a bit ridiculous. I'll be nice though and go into specifics: They listed an edible product to have 240mg THC in it, and the product they sent me contained only cannabis and zero THC, which was listed on the packaging that arrived. Completely different than what was advertised online.

    HCG is very obvious if it works or not. Either your balls come back to normal, or they stay small. It works very quickly, the half life of it is 24 hours. And nope, they are in eastern timezone, same one as me. Your friend is not comparable anyways because he is an individual, they are a business with customers.

    And you're trying pretty hard to defend them, it's kinda suspicious. I didn't even demand a refund, I just asked what they could do about it and have not heard back in 4 business days now. I expect to get what I pay for, not "wine and cheese on a platter" or whatever the hell you're talking about. So either they've ignored me at this point or their customer service team must consist of one guy on a remote island in the pacific responding to inquiries via a dial-up connection.








    Did you try testing your HCG with a pregnancy test?

    Edit: Also, did the edible item contain 240mg of THC or 240mg of CBD? Not many places are going to sell THC edibles online?
    Last edited by almostgone; 08-28-2019 at 04:46 AM.
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  5. #5
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    Quote Originally Posted by brobeans443 View Post
    Placed an order with them last week, was sent the wrong item and contacted their customer support multiple times. It’s been days and I’ve still yet to hear back.

    Of the one product that was correct on the order - hcg - it doesn’t seem to be working at all.

    Not sure what happened to them but I’d stay away. Shame because they used to be solid.
    Have they made things right by you yet? I was planning on using them for their clomid but if they are sketchy, I will look elsewhere.

  6. #6
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    Quote Originally Posted by brobeans443 View Post
    Placed an order with them last week, was sent the wrong item and contacted their customer support multiple times. It’s been days and I’ve still yet to hear back.

    Of the one product that was correct on the order - hcg - it doesn’t seem to be working at all.

    Not sure what happened to them but I’d stay away. Shame because they used to be solid.
    Do you understand you can't use bro science to depict if HCG is working . It was asked if you used a Prego test to see if it's legit.

    I never used this lab but this is what is wrong with people using products .

    No one knows shitz they just immediately bash a lab or say the gear is bad and no idea what they are talking about.

    I've been using HCG for years as I'm on trt and I can tell you there is not much diff on or off . Maybe sometimes I'll feel tightness in my but sack but that's about it.

    If I want to feel at ease I'll get bloods done ( FSH and LH ) to see and put some liquid on the Prego test to see if it's good to go.

    Sent from my JSN-AL00 using Tapatalk
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  7. #7
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    "hey bruhhh, this testosterone Enanthate isn't working , its bunk gear"

    "What happened man"

    " It's been 2 weeks and I don't have a hard on all day and my t shirts aren't ripping when I flex, it's definitely fake "


    " ..... "

    Sent from my JSN-AL00 using Tapatalk

  8. #8
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    I haven't had an issue with them in years, FWIW. I won't use them anymore as I've sourced other places (stopped with liquids -- just too inconsistent)

  9. #9
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    Quote Originally Posted by Chrisp83TRT View Post
    Do you understand you can't use bro science to depict if HCG is working . It was asked if you used a Prego test to see if it's legit.

    I never used this lab but this is what is wrong with people using products .

    No one knows shitz they just immediately bash a lab or say the gear is bad and no idea what they are talking about.

    I've been using HCG for years as I'm on trt and I can tell you there is not much diff on or off . Maybe sometimes I'll feel tightness in my but sack but that's about it.

    If I want to feel at ease I'll get bloods done ( FSH and LH ) to see and put some liquid on the Prego test to see if it's good to go.

    Sent from my JSN-AL00 using Tapatalk
    This is exactly what causes a lot of bad reviews.

    Newbs that know little to nothing running things and developing an expert opinion in a few months.

    "I know stuff! I have google!"

    Thats the problem, Billy. You have something that will confirm anything you want to believe.

  10. #10
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    Quote Originally Posted by Obs View Post
    This is exactly what causes a lot of bad reviews.

    Newbs that know little to nothing running things and developing an expert opinion in a few months.

    "I know stuff! I have google!"

    Thats the problem, Billy. You have something that will confirm anything you want to believe.

    a lot of newbs expect AAS or peptides etc. to be like drugs . smoke this, snort this, etc. and you will suddenly feel massive effects. hormones don't work that way . plenty of newbs have probably left bad reviews on a lab that actually over doses their gear, and the newb was running say 270 mg/ml of test per cc rather then just 200 and yet he still thought it was fake or under dosed

  11. #11
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    I've gotten a doctor to write me a script for test c, test p, primobolan , deca , and hgh. I've gotten these compounds from an American pharmacy (super pricey of course).. and if I would of given a few bottles of primo for example to a total newb that doesn't have a clue how hormones actually effect him and work over a period of months, I'd bet he'd think I gave him 'fake gear'. he'd leave a bad review for an actual pharmacy just cause he's clueless on how AAS works (not that the AAS was bunk)
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  12. #12
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    Quote Originally Posted by GearHeaded View Post
    I've gotten a doctor to write me a script for test c, test p, primobolan, deca, and hgh. I've gotten these compounds from an American pharmacy (super pricey of course).. and if I would of given a few bottles of primo for example to a total newb that doesn't have a clue how hormones actually effect him and work over a period of months, I'd bet he'd think I gave him 'fake gear'. he'd leave a bad review for an actual pharmacy just cause he's clueless on how AAS works (not that the AAS was bunk)
    I’ve heard a lot of people shit on primo, like to the point that it’s irritating, and I’ve never even taken it, but now I want to just because. All these YouTube “Gurus” need to cool out. Like I get it. I was 19 once, and if it’s not Tren , Anadrol , or Chequers drops, then it must be bullshit because I haven’t wanted to kick someone’s teeth in all day.

    In reality I bet a lot of fake nattys like Mike o’Hearn probably grew themselves on pure anabolics like primo, because he never looks bad. Never has acne, never bloated, and aside from the fact that he looks like he was grown in a steroid laboratory, he could almost get away with his claims.
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  13. #13
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    Quote Originally Posted by i_SLAM_cougars View Post
    I’ve heard a lot of people shit on primo, like to the point that it’s irritating, and I’ve never even taken it, but now I want to just because. All these YouTube “Gurus” need to cool out. Like I get it. I was 19 once, and if it’s not Tren , Anadrol , or Chequers drops, then it must be bullshit because I haven’t wanted to kick someone’s teeth in all day.

    In reality I bet a lot of fake nattys like Mike o’Hearn probably grew themselves on pure anabolics like primo, because he never looks bad. Never has acne, never bloated, and aside from the fact that he looks like he was grown in a steroid laboratory, he could almost get away with his claims.
    Alright I've heard this Mike guy a few times and didn't really cross the "he's natty" but, you gotta be a fucking DUMB MOTHER FUCKER to believe he is natty. (not directed at you)
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  14. #14
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    Quote Originally Posted by Kyle1337 View Post
    Alright I've heard this Mike guy a few times and didn't really cross the "he's natty" but, you gotta be a fucking DUMB MOTHER FUCKER to believe he is natty. (not directed at you)
    I don’t think anyone actually believes it, but he’s claimed it for years. Apparently it’s because he’s been training “hardcore” since he was 11 and some bullshit about ostrich eggs or something like that. Oh and his “power bodybuilding” approach to training. Honestly, I don’t know the dude at all or anything, but sometimes I really think he says it just to be an ass because he seems like a smart ass. I can appreciate that. If I looked like Ronnie Coleman and people asked be questions about lifting, i’d tell them I don’t. I’d be like “I dunno bro, I just look this way. Always have. Just naturally big I guess”
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    Quote Originally Posted by i_SLAM_cougars View Post
    I don’t think anyone actually believes it, but he’s claimed it for years. Apparently it’s because he’s been training “hardcore” since he was 11 and some bullshit about ostrich eggs or something like that. Oh and his “power bodybuilding” approach to training. Honestly, I don’t know the dude at all or anything, but sometimes I really think he says it just to be an ass because he seems like a smart ass. I can appreciate that. If I looked like Ronnie Coleman and people asked be questions about lifting, i’d tell them I don’t. I’d be like “I dunno bro, I just look this way. Always have. Just naturally big I guess”
    I hear ya, i'm sure they get alot of questions. I mean fuck even me if I had a dollar for every BB question I was asked I'd have zero fucking dollars. So I can relate.
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    Quote Originally Posted by i_SLAM_cougars View Post
    I don’t think anyone actually believes it, but he’s claimed it for years. Apparently it’s because he’s been training “hardcore” since he was 11 and some bullshit about ostrich eggs or something like that. Oh and his “power bodybuilding” approach to training. Honestly, I don’t know the dude at all or anything, but sometimes I really think he says it just to be an ass because he seems like a smart ass. I can appreciate that. If I looked like Ronnie Coleman and people asked be questions about lifting, i’d tell them I don’t. I’d be like “I dunno bro, I just look this way. Always have. Just naturally big I guess”
    I don't blame him. I would do the same thing. If he doesn't like answering questions about gear, lives in an area where it's illegal, then there is no benefit for him to do it only possible negatives
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  17. #17
    teejey is online now Junior Member
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    Rui straight up robbed me from a "glitch" in their system.

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  18. #18
    HoldMyBeer is offline Productive Member
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    Quote Originally Posted by teejey View Post
    Rui straight up robbed me from a "glitch" in their system.

    Sent from my VS987 using Tapatalk
    So you paid, didn't get your stuff, you contacted them and they said it was a glitch on their in, and they still didn't send it/resend it?

  19. #19
    teejey is online now Junior Member
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    Quote Originally Posted by HoldMyBeer View Post
    So you paid, didn't get your stuff, you contacted them and they said it was a glitch on their in, and they still didn't send it/resend it?
    Yep they had some sort of "glitch" with token pay. I got one response about it and that was all I ever heard back. Sent a few more emails and never got a single response back after the first one.

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    HoldMyBeer is offline Productive Member
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    Quote Originally Posted by teejey View Post
    Yep they had some sort of "glitch" with token pay. I got one response about it and that was all I ever heard back. Sent a few more emails and never got a single response back after the first one.

    Sent from my VS987 using Tapatalk
    Token pay usually sends receipts. You sent them the receipt and they just ghosted? That's fucked up man. I hope they respond soon

  21. #21
    teejey is online now Junior Member
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    Quote Originally Posted by HoldMyBeer View Post
    Token pay usually sends receipts. You sent them the receipt and they just ghosted? That's fucked up man. I hope they respond soon
    Yep this happened loke 4 months ago.

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  22. #22
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    Do you have any screenshots to prove that ?
    I no longer check my inbox. If you PM me I will not reply.

  23. #23
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    I can’t just call bullshit on either of y’alls accusations, but I’ve been ordering from RUI for a few years and have never had an issue..

    Before this new merger or whatever it is and also after. My last purchase I actually used fucking zelle payment and had zero issue.

  24. #24
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    Never had an issue with rui. always got my stuff right away and everything seemed potent. I havent tried their hcg yet but i was looking forward to it. Hcg is pretty cheap i dont know why they would fake it. Plus a 6 dollar pregnancy test is all it takes to find out if its real. Im sure rui is aware of this and wouldnt be dumb enough to send out bunk hcg. Have you kept it refrigerated? Did you mix it right? Not attacking you at all, just sharing some of the mistakes ive even made myself. Sorry for your frustration, i understand how it feels.
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  25. #25
    Dozer is offline Junior Member
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    Never had a problem with RUI they had a huge sale and everything was 50% off so I went back to them and stocked up. Liquids suck to take, but the price was right. Added a bottle of viagra on the order because it was cheap... no doubt it's legit.

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