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Thread: Order mix up from AR-R

  1. 03-13-2014, 12:16 AM #1
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    Order mix up from AR-R

    Has any one ordered something and accidentally(I'm sure) was shipped the wrong thing?
    I ordered some Liquid Clen and Liquid T3. I received the Clen but was shipped Liquid Liquidex instead of the T3. It even said T3 on the darn invoice. I have ordered from AR-R many times before with pleased success. My question is, are they prompt on "making things right?
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  2. 03-13-2014, 12:30 AM #2
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    I have emailed AR-R and provide info and have in detail described the problem, just waiting for a response.
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  3. 03-13-2014, 01:41 AM #3
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    Ar-r forgor to send my pins once and mailed them out the next day
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  4. 03-13-2014, 01:48 AM #4
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    Sh*t happens. One thing I can say is they are great about making things right. No complaints here after having one issue they fixed it quickly.
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  5. 03-13-2014, 05:07 AM #5
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    awesome news guys, looking forward to hearing from them.
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  6. 03-13-2014, 05:13 AM #6
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    you can send me the liquidex!
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  7. 03-13-2014, 08:00 AM #7
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    Quote Originally Posted by ironbeck View Post
    Has any one ordered something and accidentally(I'm sure) was shipped the wrong thing?
    I ordered some Liquid Clen and Liquid T3. I received the Clen but was shipped Liquid Liquidex instead of the T3. It even said T3 on the darn invoice. I have ordered from AR-R many times before with pleased success. My question is, are they prompt on "making things right?
    People can say what they want about AR-R's product, one thing nobody can deny is they got pretty good customer service. Give them a few hours to respond.
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  8. 03-13-2014, 08:07 AM #8
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    Quote Originally Posted by ironbeck View Post
    Has any one ordered something and accidentally(I'm sure) was shipped the wrong thing?
    I ordered some Liquid Clen and Liquid T3. I received the Clen but was shipped Liquid Liquidex instead of the T3. It even said T3 on the darn invoice. I have ordered from AR-R many times before with pleased success. My question is, are they prompt on "making things right?
    Email customer service again [email protected] but with a pic of the invoice and the wrong item. Then pm me with the email you used.
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  9. 03-13-2014, 08:26 AM #9
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    Yep. Once. Corrected faster than I could ask for.
    ~ PLEASE DO NOT ASK FOR SOURCE CHECKS ~

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  10. 03-13-2014, 12:47 PM #10
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    Quote Originally Posted by ar-r View Post
    Email customer service again [email protected] but with a pic of the invoice and the wrong item. Then pm me with the email you used.
    Only happened to me once. I followed above request and had right product ASAP. They were great!!
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  11. 03-13-2014, 06:52 PM #11
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    Quote Originally Posted by austinite
    Yep. Once. Corrected faster than I could ask for.
    Me too. I even offered to send the other stuff back and lion just said Merry Christmas.
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  12. 03-13-2014, 07:39 PM #12
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    Quote Originally Posted by Igifuno View Post
    Me too. I even offered to send the other stuff back and lion just said Merry Christmas.
    what? that means a free bott? wow, i wish they make mistakes with my orders
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  13. 03-13-2014, 07:53 PM #13
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    Quote Originally Posted by AD
    what? that means a free bott? wow, i wish they make mistakes with my orders
    Yup
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  14. 03-18-2014, 07:25 PM #14
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    So AR-R rocks, they made good and are sending me the correct product. What great customer service, class A, Number 1.
    Thanks to the customer support team at AR-R.
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  15. 03-18-2014, 07:28 PM #15
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    They mixed mine up and it was fixed fast.
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