Order Confirmation

[sol]

Hello,

I made an order on July 28th. I have not received any confirmation that the order has shipped, as it has already been a week. My order is #21240. If I could have some kind of confirmation as to whether this will be shipping, and if so, when it will be shipping, I would appreciate it very much.

J

[RUI-Products]

It shipped the next business day all orders do.

[sol]

Is there a tracking number or any way I could check the status of my order?

It has been 10 days since I placed my order, and 7 days ago that I should have received it, at least according to the shipping information provided at the time of order.

[RUI-Products]

log into your account and check the order status all the info will be there.

[sol]

I still have not received my order. It's #21240. I have checked ar-r.com, went to my account, and it does say it's shipped, yet I am still waiting on it.

[sol]

I would like to cancel this order please.

[sol]

It has been since July 28th that I made my purchase for $145 (order #21240)and as of Sept 6th, I still have yet to receive my products.

Have not received comfirmation e-mails that the products have been sent, nor have I received any customer service follow-up on my satisfaction (or lack thereof) with the products and/or ordering process. Private correspondance with Lion has gone unanswered.

I am very dissatisfied with the service provided. I will not be ordering from ar-r.com again.

I would like to cancel my order, and I also want a refund.

[crane]

i felt the same way myself for the past 2 weeks. i have not recieved a ship confirmation from him either. I have been ording from him for 2 years and plenty of stuff from him too. i always recieved my stuff in 2-3 days and always recieved a confirmation until my latest order. i have not recieved a confirmation from him and trying to get a hold of him was a pain in the ass. he has not addressed my post either. i emailed sales@lionnutrition. and after a couple attempts finally got response. It turns out he did ship my stuff right away but went to my old address. he said he will reship to me as i am greatful. I am not sure how much business you have done with him but i do have full confidence in him and am sure he will make it up. If this is your first time ordering from him please don;t judge from just this one bad experience. Every business has gone through some gliches once and a while. just keep emailing and posting.

[RUI-Products]

send an email to [email protected]

[sol]

Thanks for the input, crane. I have ordered from ar-r.com a couple years ago and was pretty happy with everything - this was the second time I've ordered. As I related to Lion, I understand that complications within the internal business process can and do arise, so I'm not holding a grudge. He went out of his way to get me a refund, and for that, I'll likely purchase from him again.