
Originally Posted by
Dmitri Diablo
How about them just flat out refusing to replace the product....
"Thank you for the photo. Unfortunately, due to the shrink wrap missing from the bottle, we are unable to tell how much liquid actually leaked from the bottle. To be eligible for a refund or repla***ent, we need proof when the bottle arrives with the shrink wrap still in tact. Thank you for understanding and we apologize for the inconvenience."
I explained to them that shrink wrap was off to prevent further leakage. I took it off to tighten the lid. I sent pics of everything. Denied..... Not very good customer service. Especially for a first time customer.