Here is the email I sent to them on November 28th, 2005:

I bought a bottle of your Melting Point from
> www.*************.com about a few weeks ago. I was using the
> recomended dose of 6 caps a day. I am 6\'1\" 225lbs. I split the dose
> up three morn three evening. I drink about 1-2 gallons of water a day.
> After about two weeks I started getting horrible delayed onset muscle
> soreness and had to discontiue use. I still have half the bottle left
> and would like to send it back for company credit so I can purchase
> yoru Glucophase. I happen to love that product but was very
> disapointed with Meling Point. Please respond and tell me where to send the rest of the bottle to. Thanks.

and the reply I recieved from Rob Clarke.

Hey Mike,

Absolutely. Send it to 2121 Hillside Avenue in New Hyde Park, NY 11040 and include a note that says you're exchanging it for one GXR.

P.S. Melting Point is an awesome product, but the soreness is an unfortunatr side effect for the accelerated fat loss it gives. If you are to attempt the product again, run 300-500mg potassium twice daily and 300-500mg magnesium in the evening alongside the product. It is not expensive and will help inhibit the cramping/soreness issue, leaving you nothinb but burning fat.

--
Rob

www.DesignerSupps.com

Biochemical Solutions™

I was pleased to know that they will exchange as any GOOD company would do. I have still recieved nothing from them. I have sent 6 other emails to him asking when to expect my exchange. One time he even asked me what my address was again and still no exchange. I live one state away from this company, how long can it take to get here. I am very upset and wanted to at least share this with the board. I don't post much because I enjoy resaerching and reading but had to post this. I do like their products but with customer service this bad I will never buy from them again.