Attention to our loyal customers...

[RUI-Products]

To my loyal customers over the years, to all new customers and to any prospective customers:

This is to assure you all that I guarantee complete customer satisfaction from the time you place your order at the store, until it arrives on your doorstep. I have hired on a full-time customer service staff which will allow for very quick response to any inquiries. I can ALMOST guarantee your order will leave our warehouse within 24 hours of the time it was placed. Every once in a while, a particular product might be out, which may cause a pause in this, but we try VERY hard to get things in the mail within 24hours. Once it is in the mail, it is then in the hands of the post office, which usually does a great job. If the package gets lost or is otherwise delayed on their end, as part of our guarantee we will COMPLETELY make it up to you by either adding additions to your original order or offering a discount on your future order.

Over this past weekend, we went through 11 emails of customers who have had delays and sent every order out express, no charge, and added a coupon code for 20% off for their next purchase. If this doesn't make people happy, I don't know what will. If there are any additional inquiries regarding an order PLEASE send an email to the customer mailbox: [email protected] and it will be taken care of PROMPTLY and in a manner which will hopefully leave you completely satisfied.

I would like to point out many of the recent back order have been returned back to us due to a wrong shipping address. Or it was sent back because the person never claimed it. Since the post office will hold it only so long, it gets sent back to us. It is very important that you VERIFY your shipping address with appropriate apartment number (if applicable) before you submit your order. These orders are not processed by hand; it’s all done by an automated database.Like I mentioned above, if anyone has any other issues, we will bend over backwards to make you happy and satisfied. Whether it is by beefing up your order with a few extra goodies, or sending you a discount code which will allow savings on a future purchase, we are willing to do it. I truly appreciate your loyalty to our goods and services. We will continue to offer THE best research chemicals on the net. Suspended in a perfect ratio to allow no breakage of the suspension, and of course flavored and accurately dosed, delivered.

FOR ALL YOUR RESEARCH NEEDS

Yours,

LION

[Merc..]

Glad to hear it Lion ..


merc.

[JackBauer]

awesome lion, sounds like your making some great progress if you can hire a full customer service staff (unless your outsourcing to india...) cant wait to see the new lineup

[teddykgb29]

Thanks for the great service Lion. I just got my order and the shipping was very fast.

[Renesis]

^_^ Lion does not lie folks, my order had a problem and he fixed it for me. Thanks for the continued great service Lion.

[The Punnisher]

Lion was spot on with my last order. I got my order super fast and he was easy to communicate with via E-mail.

Thanx again bro!

[taylor26]

You always have great service Lion. Thanks for all the sales.

[Joe Dic]

To my loyal customers over the years, to all new customers and to any prospective customers:

This is to assure you all that I guarantee complete customer satisfaction from the time you place your order at the store, until it arrives on your doorstep. I have hired on a full-time customer service staff which will allow for very quick response to any inquiries. I can ALMOST guarantee your order will leave our warehouse within 24 hours of the time it was placed. Every once in a while, a particular product might be out, which may cause a pause in this, but we try VERY hard to get things in the mail within 24hours. Once it is in the mail, it is then in the hands of the post office, which usually does a great job. If the package gets lost or is otherwise delayed on their end, as part of our guarantee we will COMPLETELY make it up to you by either adding additions to your original order or offering a discount on your future order.

Over this past weekend, we went through 11 emails of customers who have had delays and sent every order out express, no charge, and added a coupon code for 20% off for their next purchase. If this doesn't make people happy, I don't know what will. If there are any additional inquiries regarding an order PLEASE send an email to the customer mailbox: [email protected] and it will be taken care of PROMPTLY and in a manner which will hopefully leave you completely satisfied.

I would like to point out many of the recent back order have been returned back to us due to a wrong shipping address. Or it was sent back because the person never claimed it. Since the post office will hold it only so long, it gets sent back to us. It is very important that you VERIFY your shipping address with appropriate apartment number (if applicable) before you submit your order. These orders are not processed by hand; it’s all done by an automated database.Like I mentioned above, if anyone has any other issues, we will bend over backwards to make you happy and satisfied. Whether it is by beefing up your order with a few extra goodies, or sending you a discount code which will allow savings on a future purchase, we are willing to do it. I truly appreciate your loyalty to our goods and services. We will continue to offer THE best research chemicals on the net. Suspended in a perfect ratio to allow no breakage of the suspension, and of course flavored and accurately dosed, delivered.

FOR ALL YOUR RESEARCH NEEDS

Yours,

LION

lol.....

[gcjo05]

I am a loyal customer who has spent quite a bit of money with you. However, I can't even get you to respond to my emails. I spent extra to get it here faster and that idea is out the window. The money came out of my account as soon as I pressed submit! The funny thing is that I have not heard from you since. All I am asking for is some communication. After all, you have my money.........you owe me at least an answer. Thanks

[BAG0529]

I placed my 1st order two weeks ago, Lion accidently sent the wrong item, I emailed to the above address, IMMEDIATELY had a response that the item would ship, received an e-mail that an express package will be received tomorrow!!!
By the way, I will look to see if it includes the 20% discount, If so, can we combine that with your current 15% promotion you are running? Now that would be HUGE!!
Thanx again

[bigpapabuff]

Thanks Lion. I have always had great service from you. You are the best research chems company around.