Yes, They were very slow compared to earlier experiences. I never got a resposce to emails either. They held up the order because they were out of one thing. If I were you I would email them every 5 days or so. They have great stuff but the communication is the only bad part. If they would fix that then it would be incredible. Anyway since they took so long they shipped me over $200 of free stuff, which was a nice way to make up for it.