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Thread: Damaged Product

  1. 01-25-2013, 08:40 AM #1
    krugerr's Avatar
    krugerr
    krugerr is offline Knowledgeable Member
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    I just received my delivery this morning, my Liquid T3 was undamaged. However the Liquidex has leaked inside its plastic wrap, and the inside of the bubblewrap package was also wet.

    I'm not sure how much has leaked, it's been in transit for 2 weeks. Worth opening and using? Or should I contact Ar-R about it directly?

    -Krugerr
    Attached Thumbnails Attached Thumbnails Damaged Product-image-3071768721.jpg   Damaged Product-image-1635455537.jpg  
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  2. 01-25-2013, 08:58 AM #2
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    Soar
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    I would contact them as in sure they thrive on repeat business and word of mouth. It would be a smart business move to deal with it and make sure your research product was still safe for use. It may be uncontaminated and just leaked but im sure they will know more
    Last edited by Soar; 01-25-2013 at 10:12 AM.
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  3. 01-25-2013, 10:08 AM #3
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    RUI-Products
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    krugerr, PM me your name and order number, please.
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  4. 01-25-2013, 10:10 AM #4
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    krugerr
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    Done. Thanks Ar-R !
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  5. 01-25-2013, 10:15 AM #5
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    RUI-Products
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    Your dex is still good to go. But...........we will be sending a new one, also.

    Sorry for any inconvenience.
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  6. 01-25-2013, 10:19 AM #6
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    krugerr
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    Many thanks guys. I muchly appreciate it. I'm very pleased with my other products though!
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  7. 01-25-2013, 10:47 AM #7
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    wmaousley
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    Thats exceptional customer service
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  8. 01-25-2013, 10:51 AM #8
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    These guys don't mess around, awesome customer service hands down.
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  9. 01-25-2013, 10:54 AM #9
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    krugerr
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    Agreed. Outstanding guys, thank you.
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