I had a similar experience at first with my first cycle recently, but the best thing to do is to keep emailing them multiple times. Often your emails will get directed to there spam filter so you will have to email a couple times to make sure your message gets through.

Also, you are probably ordering from over seas so it will take longer than expected and longer than they state on their website it will usually take. This was the case with me, as it said it usually takes 7-14 days to ship, but for me it took a month and a half just to get one simple order of two packets of arimidex to have oct on hand ahead of time in case something happens during the cycle. So plan out your cycles ahead of time and purchase ahead of time.

If you are spending more than a $100 The website should have a regular representative or affiliate that you can email that will also offer you a number to text or Skype.

Don't do Western Union orders because it is too complicated. Use your credit Card as you regularly would use on the internet and if you suspect fraud ask your banker to cancel the purchase and or freeze your credit card account and or until the number is changed.