My story is too long to tell, but in short... Natwest in 04 consolidated a bank loan of mine. They didnt tel me that to get it cleared i was using it for paying off my overdraft.... I didnt of course.
Then a few months goes by, and i get a letter saying ive been charged for a returned directdebit then another then another, this happend over a period of 5 days, i ended up getting 11 in total.
Now as their mailing system is not the best by the time the first one arrived with me, they had already retured all of the direct debits.
I chased this up with the bank and didnt get any help at all from the

behind the counter.
I then had a letter off the bank saying that my overdraft had been taken off me and was reduced from 1500 to 800 pounds. then the same day i had another letter saying that it was to be taken from 800 to 0, and if i wanted to keep the overdraft i had (800) i was to contact the bank no later than 14th of oct.... what got me was the letter was written on the 14 so how could i have gotten in touch with them before this, it arrived with me around the 18th or so. By this time all the direct debits had been retuned and i was £380 lighter.
On top of all that my credit rating was destroyed and i had no hope of getting a replacment credit card to tranfer the balance and keep my interest low....
I was very much in a rutt, and was put their through no fault of mine.
You can imagine that i dont think much of any highstreet bank now!