HELP! I'm freeking out here!

**gman2021** · 12-18-2009, 02:45 AM

I'm sorry for the repost, but I really need some answers fast!

I made an order a little while back and it was supposed to have already been delivered. Every time I've tracked the package it hasn't moved at all. I've called Fedex about it and they said they don't know why it hasn't moved. They put out a trace to find it today but I haven't heard anything back yet. If it were seized by customs, wouldn't Fedex know about it and be able to tell me? The Fedex representative said the only reason it wouldn't have been delivered by now is that it was seized by customs or it was misplaced, but they didn't know which it was. It was gift wrapped and sent as an unsolicited gift. Should I be worried? What should I do?

Also, it was sent by a single guy. Not a big company. I paid good money to have it shipped right. There's no reason it shouldn't have been delivered it two days.

**marcus300** · 12-18-2009, 02:50 AM

No one here is going to know what happened to your parcel, the people who will know are Fedex, ring them and get your answers otherwise its all a guessing game for us

**gman2021** · 12-18-2009, 02:53 AM

Originally Posted by marcus300

No one here is going to know what happened to your parcel, the people who will know are Fedex, ring them and get your answers otherwise its all a guessing game for us

Surely someone has had a similar experience?! No advice or anything???

**marcus300** · 12-18-2009, 02:55 AM

Originally Posted by gman2021

Surely someone has had a similar experience?! No advice or anything???

I am sure some people have had similar experience's but that doesnt mean its the same reason why yours hasnt been delivered...ring Fedex and push for an answer those are the people who will know not us.

**gman2021** · 12-18-2009, 03:02 AM

Originally Posted by marcus300

I am sure some people have had similar experience's but that doesnt mean its the same reason why yours hasnt been delivered...ring Fedex and push for an answer those are the people who will know not us.

Fedex said they don't know why it hasn't been shipped. They put out a trace to find it. If it were seized at customs they'd know about it, right?

**BJJ** · 12-18-2009, 04:09 AM

Originally Posted by gman2021

Fedex said they don't know why it hasn't been shipped. They put out a trace to find it. If it were seized at customs they'd know about it, right?

Of course they would.
The answer they gave you is unacceptable.

**gman2021** · 12-18-2009, 04:23 AM

Originally Posted by BJJ

Of course they would.
The answer they gave you is unacceptable.

So it was probably just misplaced?

**BJJ** · 12-18-2009, 04:53 AM

Originally Posted by gman2021

So it was probably just misplaced?

Well, considering that if the customs had seized your package they would definitely know, they have probably lost it and are taking time on you.
Were there an AWB associated with it?

**Bossman** · 12-18-2009, 07:21 AM

http://www.xtranormal.com/watch/5587213

**ottomaddox** · 12-18-2009, 07:32 AM

Maybe you got ripped off, it happens, chalk it up to experience.

**Mooseman33** · 12-18-2009, 10:34 AM

was it international?
if so, there is no guarantee on delivery time.

u say its 2 days late, call fedex back and speak to a manager and get a answer.

but my magic 8 ball is telling me there is a problem with ur pact....

**chuckt12345** · 12-18-2009, 10:37 AM

customs does not alert the carrier to seizures,, if its seized you lost yoru product unless you were getting a large shipment

**BJJ** · 12-18-2009, 11:15 AM

Originally Posted by chuckt12345

customs does not alert the carrier to seizures,, if its seized you lost yoru product unless you were getting a large shipment

If the carrier has already taken responsability on the shipment, regardless there is an awb with it or not, sure it does.

The only situation when the customs can seizure a shipment without the carrier to know it is before the carrier has taken the goods in charge.

**gman2021** · 12-18-2009, 01:28 PM

It was definitely shipped. It's not my source's fault in any way. He said if they don't find it he'll put up half the money to replace it. He talked with Fedex and they said that it cleared customs, but misplaced it. So, it's Fedex's fault.