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Thread: Attention: LowTestosterone.com was Sold **Official Statement**

  1. #1
    system admin is offline Owner
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    Exclamation Attention: LowTestosterone.com was Sold **Official Statement**

    Guys,

    5 months ago, I SOLD LowTesosterone.com. I just heard about this thread and I am 100% SHOCKED from the things I am reading!!!

    We busted our butts to build the LowTestosterone.com brand and created a treatment program and business that where miles ahead of the others in the industry.

    The company we sold to: "Prime Body" took over 5 months ago and we had no idea things would get this way for all of the members here. Not being called back, not having messages returned, poor customer service, having large sums of money taken, huge changes in process and therapy plans.... I can assure you, this was not the care we expected when we sold it.

    For the record, we have called and emailed customer support as much or more than all of you to let the company know how upset customers were getting and it does not appear our input is helping. We will continue to try.

    I still own the LowTestosterone.com website and the new companies phone number has been removed from the page. We currently do not have a testosterone treatment company that we are endorsing at this time, but we will do our best to find a proper fit for the members of Steroid .com

    I REGRET that things turned out this badly as we took EXCELLENT care of our members for several years!! I am much more disappointed in this than you guys and I am shaking my head with how fast the LowTestosterone.com name has turned to SH!T. (I know how important and crucial lowt treatment is!)

    Please accept my apology guys....

    1. I built a revolitionary 2 million dollar medical software program to manage your treatment and we STILL OWN THAT TECHNOLOGY.

    2. We still own the assets of LowTestosterone.com (the websites, the domain names, technology, etc...)

    I NEVER meant for you to have issues over this transfer. In fact, the deal was supposed to have been a BETTER DEAL for you than what we offered you.

    Please accept my apology guys.... This was NOT what I was expecting.

    I will look into this and see what I can do to help

    Bc
    bass, almostgone, NACH3 and 1 others like this.

  2. #2
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    kelkel is offline HRT Specialist ~ AR-Platinum Elite-Hall of Famer ~ No Source Checks
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    Thanks for the explanation BC!
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    -*- NO SOURCE CHECKS -*-

  3. #3
    system admin is offline Owner
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    Just so that EVERYONE understands.... THIS WAS SUPPOSED TO BE A SEAMLESS TRANSITION.

    Once it left our hands, we had absolutely ZERO control and we had no way of predicting THIS TYPE of thing happening. If I had just purchased a company, I would have made sure I didn't upset 1 single person in the process.

    We will continue to call Prime Body to see if we can get them to understand how many people are upset.
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  4. #4
    system admin is offline Owner
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    Quote Originally Posted by kelkel View Post
    Thanks for the explanation BC!
    I can NOT believe this....... 100% blown away.

  5. #5
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    -Ender- is offline Not Retired
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    Thank you for your efforts and the willingness to start a thread for the members here.
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  6. #6
    system admin is offline Owner
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    I would have done it MUCH MUCH sooner If I had known brother... I had NO idea it was this bad and we dont have access to any records or reports.

    Bc
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  7. #7
    system admin is offline Owner
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    My hope is that we can SAVE the REPUTATION of the "LowTestosterone.com" domain name! It's getting dragged through the mud and I have no way to stop it..
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  8. #8
    956Vette is offline AR-Elite Hall of Famer
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    LowTestosterone [dot] com will come around - we'll do our part, rest assured

    Quote Originally Posted by system admin View Post
    My hope is that we can SAVE the REPUTATION of the "LowTestosterone.com" domain name! It's getting dragged through the mud and I have no way to stop it..
    We have mad love, respect, loyalty & appreciation for you bc. Keep up the good work & thanks for all you've done to help our community.
    Sorry to learn how Prime has disappointed folks....
    *Admin* and almostgone like this.

  9. #9
    Chauffeur is offline Associate Member
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    So wouldn't this mean that all of the contracts between the patients and LowT.com would now be voided? Since the company no longer exists, could patients just cancel their automatic payments and seek treatment elsewhere?

    Still a shitty situation, but at least people wouldn't have to pay anymore.
    zx10pilot likes this.

  10. #10
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    bass is offline HRT Specialist ~ Knowledgeable Member
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    wow what a disappointment. how can they take a good thing and turn it sour so quickly! i hope the friends i turned to lowt.com didn't get hit badly with this.

  11. #11
    HOGGDOGG7 is offline New Member
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    System admin , I hope you understand why your name was drug through the mud. I have been a client for 3 years ( and you know who I am) I always paid my payments on time and never did anything but follow whatever you an Susan m told me. You never had me calling to question anything.....I and many others totally trusted you at lowt. To guide us through this . And a lot of people who are now patting you on the back didn't go through what we are going through . Just between me and you I think this was handled very poorly and please tell me this why could we not get a hold of anybody. I personally left messages with low t. Susan m , and empower and nobody would answer or return calls or messages. I've said before every man lays his head down on the pillow at night and only answers to himself... And you will tonight system admin. And the only people who should matter to you are the people who counted on you (sorry everybody coming out now to pat them on the back you didn't go through it)
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  12. #12
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    Quote Originally Posted by system admin View Post
    My hope is that we can SAVE the REPUTATION of the "LowTestosterone.com" domain name! It's getting dragged through the mud and I have no way to stop it..
    I can't believe it either. I've had my blood test for 6 month labs done three weeks ago and prescribed an AI for my high E2. Still waiting for the correct prescription to arrive. I was prescribed .5mg twice per week. I get FIVE capsules, all 1.25mg in measure. The customer service told me that they think I should be on 1.25mg but "if I still want to take .5mg 2x per week" they can do that. They scoffed at me injecting subcutaneously too..and I've been doing this for three years and have been in my sweet spot.

    Yes, everything is different. They also now auto ship all of your meds MONTHLY. I asked about that and I guess it will be an additional $225 annually, "a special for LowT customers." How is that special? An additional $225 per year on top of the $2300 annual fee? What is the $2300 for if it doesn't cover your supplies, shipping and prescriptions? The whole new set up is bizarre and I am so stressed out that I don't even know what I'm supposed to do. I'm paid up through the year.

    I also was told that my labs will be sent over to my doctor to make any changes in my prescription. ??? The doctor prescribed my AI and we had that conversation at Prime Body almost two weeks ago? I still have no correct dosage for an AI with sky high estradiol. I'm going nuts with this. I hope they can sort it out or someone can help me get to a better provider. I understand things take time to normalize or reach homeostasis, however, it should not be at the expense of our well being.

    I was afraid of this when I signed up three years ago. When you're on TRT, you're on it for LIFE. I always worried if the day would come that the company would shut down or be sold off and I will drop back into my former self walking through my days in an exhausted haze with no drive for life or ambition for anything again due to a shut down hormonal system. I'm really stressing about this.

  13. #13
    jasondd1 is offline Member
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    I understand why newbs would feel the need to go through a doctor but after getting dialed in it's way cheaper to purchase from overseas sources and to do blood work yourself. I don't know about anyone else but if i post my blood work here and kel told me to do something that is 180 degree different from my doc guess what I'm going with kel. Hell I know more than my doc she tells me all the time and she specializes in hormone therapy and i don't know jack shit compared to kel. Blood work twice a year plus hcg plus test cyp plus I'm spending like $50 a month. I still see my doc twice a year but it's really not necessary. Kel helps me more. I know some aren't comfortable doing this but really it's not that hard

  14. #14
    956Vette is offline AR-Elite Hall of Famer
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    Wise up

    Quote Originally Posted by HOGGDOGG7 View Post
    System admin , I hope you understand why your name was drug through the mud. I have been a client for 3 years ( and you know who I am) I always paid my payments on time and never did anything but follow whatever you an Susan m told me. You never had me calling to question anything.....I and many others totally trusted you at lowt. To guide us through this . And a lot of people who are now patting you on the back didn't go through what we are going through . Just between me and you I think this was handled very poorly and please tell me this why could we not get a hold of anybody. I personally left messages with low t. Susan m , and empower and nobody would answer or return calls or messages. I've said before every man lays his head down on the pillow at night and only answers to himself... And you will tonight system admin. And the only people who should matter to you are the people who counted on you (sorry everybody coming out now to pat them on the back you didn't go through it)
    Hopeful you understand your responsibilities going forward. Fu(k you had you think you are the only victim of suffering via a quack doctor/company. Hormone replacement therapy, believe it or not, is a highly advanced and complex field. When you lay down at night, think about the number of folks you've helped (likely counting on 1-2 hands) & perhaps reflect on the influence system admin has had in comparison (damn straight he has paid it fwd). Nevertheless, you have my condolences and wish you well DOGG.
    almostgone and NACH3 like this.

  15. #15
    HOGGDOGG7 is offline New Member
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    System admin.
    First the only one I wanna talk to is you. No more Name calling dragging any ones name through the mud .
    Like I said I have been a client for 3 years ( you know who I am )
    What I would like to see happen now is for this to move forward and help everyone involved to move on and get what they need .
    I still think this was handled very poorly and anybody who was not involved does not understand what the former clients of lowt. Are going through . Now can you help your former clients get through this. And just so you know I'm not asking you to do anything for me I'll be ok . I know I said many bad things about lowt. And prime body and as I think back I meant every thing I said .... But please don't hold my rants against any of your other clients . Please lowt. Do what you can to help them get through this I think even you know you owe them that. And in closing I'll be just fine and I hope you will be too.

  16. #16
    HOGGDOGG7 is offline New Member
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    Quote Originally Posted by 956Vette View Post
    Hopeful you understand your responsibilities going forward. Fu(k you had you think you are the only victim of suffering via a quack doctor/company. Hormone replacement therapy, believe it or not, is a highly advanced and complex field. When you lay down at night, think about the number of folks you've helped (likely counting on 1-2 hands) & perhaps reflect on the influence system admin has had in comparison (damn straight he has paid it fwd). Nevertheless, you have my condolences and wish you well DOGG.
    vette please understand you are not going through what the clients of lowt. Are going through and I'll bet (but I won't talk for lowt.com) they probably wish this would have been handled it better. This has truly been a train wreck for the clients involved . Now with that said can we All just try to help the clients trying to figure out what to ... Please system admin do what you can to help them out, and understand I am done with lowt. And prime body so I am not seeking any help. And I will just move on..... Good luck to everybody involved. And to you vette and all the other people who make this a great forum I wish you all the best and I truly appreciate all you do to help us who are just looking for information . I could probably apologize to lowt. And prime body for what I said but I would be lying to myself... Sorry but I am who I am and I say what I think. And I truly do hope you all have a great day .

  17. #17
    system admin is offline Owner
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    Just to be clear, when I sold the business I was selling to a company that I felt was growing and had their ducks in order. Once the business was out of my hands, I had ZERO power and I lost all access. I learned about all of this as the clients of LowT and we were blind sided by the massive implosion.

    We would NOT have sold the company is we knew this was going to happen... you can bet your butts on that.

    My sincere apologies to all of our loyal clients who were hurt by this. If there was something we could do, we would have.

    Bc
    almostgone likes this.

  18. #18
    Widedomain is offline New Member
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    I have acquired and sold off companies several times in my professional career. Transitioning one company and their clients into another is extremely difficult. Even the best plans can fail.

    LowT & PrimeBody stepped on themselves coming out of the gate with this transition but in my personal experience the customer service folks and even the President of PrimeBody have been working diligently to take care of my concerns. Emails have been responded to promptly and I have had several followup calls and emails to check on me. Only the test of time will prove that staying with PrimeBody was my correct decision, but I have a good feeling about it right now.

    Strongly urge you to contact PrimeBody like I did by email at "support at primebody dot com" to address your concerns or issues with your particular account.

    David

  19. #19
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    GenXAAS is offline New Member
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    So, what is the process now for ordering the next round of Rx from Primebody? It used to be to order Rx, you logged in and submitted Rx request online through LowT's website. Now is it all by phone or email or what? I need to re-up my HCG , and I guess I'm just going to call Prime Body tomorrow.

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